Return and Refund Policy


✅ Refunds/Returns Are Accepted If:

  • The item arrives damaged, defective, or not as described.
  • The item never arrives within the promised delivery time

 

❌ Refunds/Returns Are Not Accepted If:

  • You change your mind after receiving the product.
  • The product has been used, washed, or damaged by the customer.
  • The product is missing its original packaging.

 

📦 How to Request a Refund/Return

Contact us at 

  1. lunopets.store29.com within 7 days of receiving your order.
  2. Provide your order number and clear photos/videos showing the issue.
  3. Our support team will review the case and update you with the next steps.

 

💰 Refund Method

  • If approved, your refund will be processed back to your original payment method within 5–7 business days.
  • If a replacement item is sent, we’ll provide new tracking details once shipped.